AI Integration Consultancy
AI consultancy services help organizations identify high impact opportunities, automate workflows, and implement intelligent solutions that drive measurable growth
Chatbot Development
Smart chatbots transform communication by providing instant responses, automating routine processes, and connecting smoothly with the tools businesses already use.
Machine Learning Solutions
Machine learning turns complex data into clear, predictive insights, enabling smarter automation, personalized interactions, and intelligent systems that continuously improve as your business grows.
Patient Experience
Customer experience solutions capture real-time feedback, analyze sentiment, and reveal the drivers behind satisfaction, helping organizations understand customers better and act on what matters most.
universal question
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General & Business Strategy
What problems do your solutions solve?
We help healthcare organizations capture patient feedback in real time, eliminate manual data gaps, and turn patient voices into actionable insights. Our AI chatbots automate collection, analyze sentiment, and highlight service issues early enabling faster response and continuous improvement in patient experience.y
Who are your services designed for?
Our solutions are designed for hospitals, clinics, dental practices, and healthcare networks focused on improving patient experience, strengthening quality outcomes, and adopting data-driven strategies.
How is your approach different?
Makronova delivers healthcare-specific AI built for accuracy, trust, and operational impact. We go beyond automation by analyzing feedback, identifying patterns, and providing clear insights that support smarter decisions and better care delivery.
Patient Experience and Feedback
How do you collect and analyze customer feedback?
Makronova AI uses a WhatsApp chatbot to capture feedback, combining open- and closed-ended responses. Our AI then analyzes sentiment, themes, and scores to generate both quantitative and qualitative insights.
What insights do you provide?
We provide real-time insights on patient satisfaction, loyalty, sentiment trends, key pain points, and service performance to support informed decision-making..
How does this improve Patient experience?
Continuous feedback analysis enables faster issue resolution, more responsive care, and service improvements aligned with actual patient needs.
Functionality & Features
What type of chatbots do you build?
We build intelligent chatbots and automated assistants powered by Retrieval-Augmented Generation (RAG), enabling them to answer complex questions, access accurate information, and deliver context-aware responses across multiple platforms.
What can your RAG systems do?
Our RAG-powered systems retrieve real-time, verified information from your documents, databases, websites, and knowledge sources ensuring responses are accurate, up-to-date, and tailored to your specific workflows.
Can your chatbots handle automation tasks?
Yes, they can book appointments, process forms, manage queries, update records, trigger workflows, and communicate across multiple channels, all through AI-driven automation.
Do your systems integrate with tools and APIs?
Absolutely. We connect your chatbot or RAG system with CRMs, calendars, HMS tools, communication platforms, databases, and custom APIs to create seamless, automated processes.
Can the system learn and improve over time?
Yes, through continuous data intake and machine-learning refinement, the system improves accuracy, adapts to user behavior, and enhances performance with every interaction.
AI, MACHINE LEARNING AND AUTOMATION
How do you use machine learning in your solutions?
We use ML models to classify feedback, predict customer intent, detect sentiment, automate decisions, and enhance chatbot intelligence for more accurate responses.
Can your AI systems integrate with existing workflows?
Yes—our models plug into your current tools, databases, communication channels, and operational systems through secure API integrations.
Do you offer AI consultancy services?
Yes. We provide AI advisory services to help healthcare organizations define strategy, implement intelligent systems, and scale digital transformation responsibly.
How do you protect customer data?
We follow strict data protection standards, including ODPC guidelines, secure encrypted data handling, access controls, and safe API architecture.
Are your systems compliant with industry regulations?
Yes—we align with ODPC requirements and industry best practices for data privacy, confidentiality, and responsible AI use.
Can your solutions support sensitive data environments?
Yes. Our platforms are designed to operate securely within sensitive healthcare environments, ensuring data protection while maintaining reliable performance.
let’s talk
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info@makronova.co.ke
+254 119 461 000