Efficient
Reliable
Smart
Humanize digital care with specialized healthcare AI.
Stop Guessing & Start Hearing Your Patients.
Makronova uses specialized AI (Makronova AI) to capture, analyze, and transform patient feedback into actionable intelligence. Bridge the gap between clinical care and patient satisfaction with the power of conversational AI.
Smarter Systems, Better Experiences.
Chatbot integrations
A Unified Voice for the Patient Journey
Our specialized AI doesn’t just sit on your website; it lives within your patient care ecosystem. We bridge the gap between clinical excellence and digital convenience, ensuring every interaction is captured, analyzed, and used to elevate the overall care experience across all your digital channels.
Close the Patient Feedback Loop
Integrate Our AI assistant directly with existing Hospital Management Systems to capture real-time sentiment, Help in consultation booking, answers Patients' FAQs without interrupting clinical staff. We transform every digital touchpoint into a secure opportunity to understand and improve your patient experience effortlessly.
2000
Happy users
"Makronova transformed how we listen to our patients. Their AI doesn't just collect feedback; it turns conversations into measurable intelligence that helps us lead with confidence. We continue to find new benefits in how the system bridges the gap between our patients and our providers."
Dr Edgar
Director
how it works
Connect with tools that enhance your Patient’s Experience
We believe powerful innovation should be simple to adopt and effortless to scale.
It’s broad, premium, and future-proofs your messaging as you grow.
AI ADOPTION & CONSULTANCY
Strategic AI Adoption & Consultancy
AI Integration in Health Consultancy
Navigating the AI landscape in healthcare can be daunting. We provide the roadmap. From guided deployment to organizational adoption, we ensure your facility integrates AI responsibly, ethically, and effectively.
Guided Deployment & Organizational Adoption
Successful adoption extends beyond technology. It requires organizational alignment.
Makronova partners with your leadership and operational teams to support smooth deployment, encourage staff adoption, and embed intelligent workflows into everyday practice.
With the right structure in place, your organization moves from experimentation to measurable impact faster, safer, and with greater confidence.
Makronova partners with your leadership and operational teams to support smooth deployment, encourage staff adoption, and embed intelligent workflows into everyday practice.
With the right structure in place, your organization moves from experimentation to measurable impact faster, safer, and with greater confidence.
SPECIALIZED HEALTHCARE AI
Purpose-Built Chatbots for the Modern Clinic
Specialized Healthcare Chatbots
We don't build generic bots. We design specialized healthcare assistants that live within your ecosystem, integrating with your HMS, CRM, and social channels.
Features are as Follows
Automated Patient Touchpoints: Collect feedback at critical moments (post-visit, pre-op, discharge).
Workflow Integration: Automate appointment follow-ups and routine inquiries without disrupting clinical staff.
Frictionless Communication: A "digital front door" that makes the patient experience feel personal, not transactional.
Workflow Integration: Automate appointment follow-ups and routine inquiries without disrupting clinical staff.
Frictionless Communication: A "digital front door" that makes the patient experience feel personal, not transactional.
PATIENT EXPERIENCE INTELLIGENCE
Turn Conversations into Clinical Insights
Intelligent Feedback Analysis
Passive surveys are dead. Makronova AI, an AI powered conversational channel captures patient feedback in real-time, right when it matters most, at the Patient's convenience through WhatsApp. Our intelligence engine doesn't just collect data; it detects sentiment, identifies recurring service gaps, and flags operational risks before they escalate.
Key Benefits are as follows.
Real-Time Sentiment Analysis: Know exactly how patients feel about their care journey.
Executive Reporting: Transform messy feedback into structured, measurable intelligence for hospital leadership.
Proactive Intervention: Move from reacting to complaints to predicting and solving them.
Executive Reporting: Transform messy feedback into structured, measurable intelligence for hospital leadership.
Proactive Intervention: Move from reacting to complaints to predicting and solving them.
Why trust Us.
Built for Trust, Compliance & Intelligent Growth
ISO Compliance Infrastructure
Our infrastructure aligns with ISO 27001/27701 best practices, supported by encrypted networks, threat detection, intrusion prevention systems, and continuous monitoring for uncompromised security.
ODPC Data Protection Compliance
Certified by the ODPC to collect, process, and store personal data responsibly under the Kenya Data Protection Act, guaranteeing privacy-by-design and lawful data practices across all solutions.
End-to-End Encryption
All communications, chatbot interactions, and integrations are protected with end-to-end encryption, ensuring that sensitive data remains private throughout every workflow.
SOC-Inspired Governance & Auditing
We maintain SOC-level operational standards with structured audit trails, access controls, and security governance that protect your data and ensure system reliability across all AI and automation deployments.
